T&c

Introduction and Scope

These Terms and Conditions govern Your use of the Ffbet Website and the Services provided by the Operator. By registering an account, placing bets, or playing games through the Website, You acknowledge and agree to be bound by these General Terms, the Privacy Policy, and any applicable Rules, Bonus Terms, and Responsible Gaming Terms that relate to the Services You use. If You do not accept these Terms, You must not open an account or use the Services. The Terms apply across all sections of the Website and any related applications or accesses.

Definitions

For clarity, the following terms have the meanings set out below, unless the context requires otherwise:

  • Access Device means any electronic means of accessing the Services, including computers, mobile devices, tablets, smart TVs, or other devices.
  • Bonuses and Promotions Terms means the terms and rules that apply to any promotion, bonus, or special offer offered by the Operator from time to time.
  • Download Terms means any additional end user terms applicable to software downloaded to enable use of the Website.
  • General Terms means the terms contained in this document, as amended from time to time.
  • Group means the Operator and any subsidiary or ultimate holding company, or any direct or indirect subsidiary of such holding company.
  • Rules means the Betting Rules and the rules applicable to the relevant type of betting or gaming.
  • Services means, as applicable, the services offered by the Operator through the Website and/or via any Access Device application.
  • Terms & Conditions means the General Terms together with the Privacy Policy, any applicable Rules, Bonus Terms, Responsible Gaming Terms, and any Download Terms relevant to the Services in use.
  • Website means the Operator’s website or any page, subpage, subdomain or section thereto from time to time accessible.

The Operator and Contract Formation

2.1. The Terms & Conditions are a contract between You and the Operator. 2.2. References to “us,” “our” or “we” are references to the Operator or, where appropriate, a Group company acting on behalf of the Operator. 2.3. References to “you,” “your” or the “player” are references to the account holder or user of the Services.

Changes to the Terms

3.1. The Operator reserves the right to change these Terms at any time and without prior notice. Reasons may include commercial considerations, compliance with law or regulatory guidance, or other customer service considerations. The most up-to-date Terms are accessible via the footer link labeled Terms & Conditions, and the date of the latest version is shown in paragraph 1.6. 3.2. Substantial changes will be communicated in advance where reasonably practicable; minor changes may be implemented with limited or no notice. 3.3. Notification of changes may be effected by email, in-Website messages, or a posting on the Website. Continued use after notification constitutes acceptance of the revised Terms. 3.4. Any changes concerning the manner in which funds held on Your account are managed will also require advance notification and Your acknowledgment where appropriate. 3.5. You are responsible for reviewing the Terms regularly. 3.6. Where revisions affect the handling of funds or other essential matters, You may close Your account or cease using the Services in accordance with the procedures set out in these Terms.

Opening an Account

4.1. To place bets or play Games, You must open an Account with the Operator. 4.2. Account creation methods include on-site registration or other methods offered by the Operator from time to time. 4.3. The Account may be operated by the Operator or by another Group entity on behalf of the Operator. 4.4. Upon opening Your Account, You will provide personal information including name, date of birth, address, telephone number and email address. You may update Your contact details by contacting Customer Services or via on-site profile management.

Eligibility and Data Accuracy

4.5. By opening an Account, You warrant that: You are over 18 years of age (or the legal age applicable to gambling in Your jurisdiction), gambling is not illegal in Your location, You are legally able to enter into contracts, You have not been excluded from gambling, and You have not had an Account closed by the Operator for reasons including collusion, cheating, fraud, or breach of these Terms. 4.6. You are responsible for ensuring Your use of the Services complies with all laws applicable in Your jurisdiction at all times. 4.7. The Operator accepts no liability for third-party disclosures or incorrect information supplied by You.

Duplicate and Prohibited Accounts

4.8. Each person may hold only one Account. If the Operator identifies Duplicate Accounts, it may close the additional Accounts and may void bonuses and winnings, refund deposits, and recover losses where appropriate. The Operator may in its discretion allow a Duplicate Account to remain active, in which case losses and stakes placed through that account may be retained by the Operator. 4.9. Selling, transferring or acquiring an account from or to another person is prohibited; such actions may result in account closure and forfeiture of funds. The Operator may reopen a closed account only on a showing of error or other as determined by the Operator.

Dormant and Inactive Accounts

4.10. A Dormant Account is one not accessed for 12 consecutive months. The Operator may close such a account and remove any remaining real money balance. Account holders may request reactivation within 6 months of closure; upon reactivation any real money balance will be restored, but promotional or bonus funds may be forfeited. The Operator may apply administrative fees to dormant accounts as stated in these Terms. After 6 months, any remaining funds may be permanently forfeited and the account closed with no right of reactivation. 4.11. By registering, You acknowledge responsibility for all deposits and play conducted via Your Account, including activity carried out by any other person using Your credentials, to the extent permitted by law. The Operator may require verification of ownership of payment methods and identity at any time.

Identity Verification and Anti-Money Laundering (KYC/AML)

5.1. By agreeing to these Terms, You warrant that the information supplied at registration is accurate and You are the rightful owner of funds deposited into Your Account. 5.2. You authorize the Operator to undertake identity verification and other checks as required by applicable law or regulatory authorities. You may be required, from time to time, to provide supporting documentation (for example, documents verifying name, date of birth, address, and source of funds). The Operator may request certified or notarised documents to verify Your identity. Documents must be uploaded via the on-site profile area or supplied to Customer Services. The Operator reserves the right to withhold winnings or suspend accounts pending verification. In all cases the Operator will comply with applicable data protection laws in handling Your information.

Privacy and Data Protection

The Privacy Policy forms part of these Terms. Personal data provided by You will be processed for the purposes of operating the Services, verifying identity, preventing fraud and AML, and satisfying regulatory requirements. The Operator may disclose information to competent authorities where required by law. By accepting these Terms, You consent to the processing of Your information in accordance with the Privacy Policy. Your data may be transferred to and processed by entities within the Operator’s Group and by trusted service providers subject to appropriate data protection safeguards.

Responsible Gaming

The Operator is committed to Responsible Gaming. You may set limits on deposits or wagering within Your Account settings and may self-exclude or request temporary restrictions in accordance with the Responsible Gaming Terms. If You experience gambling-related difficulties, You should seek available help and use the self-exclusion tools provided on the Website. The Operator may pause or close Your account if it reasonably believes Your gambling could cause financial or personal harm.

Promotions and Bonus Terms

Promotions and Bonuses Terms apply to any promotional offers You elect to participate in. Bonus funds and winnings may be subject to wagering requirements, time limits, game-type restrictions, and maximum bet restrictions during active bonuses. The Operator will publish the specific terms for each promotion, and those terms supersede any general terms where inconsistencies arise. The Operator may suspend or revoke bonuses and winnings if terms are breached or if fraud or collusion is suspected.

Funds, Deposits and Withdrawals

The Operator will manage funds in accordance with applicable financial and regulatory standards. Funds held in Your Account are kept in a segregated client account with an approved financial institution and are not the property of the Operator. The Operator will not earn interest on funds held for You. You may request a withdrawal subject to verification checks and any outstanding wagers or promotions complying with these Terms. The Operator may impose limits or additional verification requirements for deposits and withdrawals where required by law or by the regulatory authority overseeing the Services.

Dormant and Inactive Accounts (Revisited)

For clarity, if Your account becomes dormant, the Operator may levy administrative fees and may close the account in accordance with the Dormant Accounts provisions above. Any remaining real money balance may be returned upon reactivation, subject to the completion of identity verification and any regulatory requirements.

Closing, Suspension and Termination of Use

The Operator may suspend or terminate Your use of the Services or close Your Account: (a) for breach of these Terms, (b) where there is credible concern of illegal, fraudulent or dishonest activity, (c) where verification cannot be completed, or (d) in compliance with regulatory obligations. You may request withdrawal of remaining funds in accordance with the Withdrawal process; where a request is made during a closure process, it will be processed in accordance with the applicable timelines. A request to close Your account via Customer Services will take up to 72 hours to become effective; during that period You remain responsible for activity occurring on the account. If a closure relates to Responsible Gaming tools, You should follow the procedures in the Responsible Gaming section.

Limitation of Liability; Disclaimers

To the extent permitted by law, the Operator excludes liability for: (i) interruptions or failures in the Website or Services beyond reasonable control, (ii) losses, damages or claims arising from use of the Services other than those caused by the Operator’s negligence or wilful default, and (iii) any losses resulting from Your breach of these Terms. Nothing in these Terms excludes or restricts the rights of a consumer where such exclusions or restrictions are not permitted by law.

Entire Agreement and Severability

These Terms, together with the Privacy Policy and any applicable Rules, constitute the entire agreement between You and the Operator in relation to the Services. If any provision is found to be unenforceable, it shall be severed without affecting the remaining provisions.

Governing Law and Jurisdiction

The interpretation and enforcement of these Terms shall be governed by the laws of the applicable jurisdiction. Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of the relevant jurisdiction or such other dispute resolution mechanism as required by applicable regulatory guidance.

Excluded Territories

The Operator may restrict registrations and access from certain jurisdictions where online gambling is not permitted. The specific list of Excluded Territories is maintained to protect compliance with applicable law and is subject to change in accordance with regulatory requirements. The Operator will notify account holders of changes in advance where reasonably practicable.