Responsible Gambling Page

Our Commitment to Responsible Gambling

Ffbet is committed to promoting responsible wagering and to reducing the harms associated with problem gambling. Our Responsible Gambling Policy defines the governance, controls and support mechanisms we deploy to help players stay in control and to access treatment or support when required. We run a safe, secure and fair gaming platform designed for adults, with clear information and transparent terms.

Age, Identity and Minors Protection

Participation is strictly limited to players who are at least 18 years old or the age of majority in their jurisdiction, whichever is greater. Verification of age and identity is required during registration and on an ongoing basis as required by law. We collect the minimum personal data necessary for identity verification and to prevent fraud while safeguarding privacy in accordance with applicable data protection laws. Users must keep their login credentials confidential and secure.

Security, Fairness and Privacy

We operate under strict security standards to protect players and payment data. We employ encryption in transit and at rest, implement access controls and perform regular reviews. Our games use independently tested randomness and are regularly audited for fairness. Personal data and payment information are processed in accordance with our Privacy Policy and applicable laws. Marketing communications respect player preferences and do not mislead.

Tools for Responsible Play

Ffbet provides tools to help you manage your gambling activity:

• Deposit limits: set per day, per week or per month; once a limit is set, it remains in effect until you change it.
• Time and session limits: monitor and cap time spent on the platform.
• Loss limits: cap the amount you can lose in a given period.
• Cooling-off and reminders: automatic prompts to take a break after long sessions.

These controls are configurable in the Account Settings. They operate automatically when enabled and, where applicable, cannot be removed until the period ends.

Self-Assessment and Help Resources

We provide tools to help you assess your gambling behaviour and recognise potential risks. If the self‑assessment indicates elevated risk or if you feel your gambling is out of control, reduce activity, set stronger limits and seek licensed professional support in your jurisdiction. Our Help Centre provides guidance on accessing such services and on how to contact them securely.

Time-Outs and Self-Exclusion

Time-Out enables a short-term pause from gambling on Ffbet. During Time-Out you cannot deposit, withdraw or access any products, and promotional communications are restricted. Time-Out periods are selectable in your Account Settings and take effect immediately; they end automatically at the end of the period and your account is reactivated. Available Time-Out durations commonly include 24 hours, 7 days, 14 days and 30 days.

Self-Exclusion provides a longer break and is processed when you request it by emailing our Support Team. Upon receipt, your account is disabled for the agreed period in accordance with policy; you will not be able to deposit or wager and promotional materials are withheld. Pre-selected self-exclusion periods may include 1 year, 3 years and 5 years. After the exclusion period ends, your account is automatically reactivated unless you extend or modify the period. A 24‑hour cooling‑off step is applied as part of the self-exclusion flow to prevent immediate reactivation.

Compliance, Data and Dispute Resolution

Ffbet operates in compliance with applicable Know-Your-Customer (KYC) and Anti-Money Laundering (AML) requirements. We conduct customer due diligence, maintain appropriate recordkeeping and enforce access controls consistent with regulatory standards. If you have a concern or dispute, use the Help Centre to submit a query. We aim to resolve complaints promptly according to our internal procedures and applicable law.