Privacy

Introduction

Ffbet is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, the purposes we pursue, who we may share it with, and the safeguards we deploy to protect your data in connection with our website and services.

Data controller and contact

Ffbet acts as the data controller for your personal information. If you have questions about this Policy or wish to exercise your data rights, contact our Support Team at [email protected].

Information we collect

  • Account and identification data: name, date of birth, address, email, phone number, username, and password for account access.
  • Verification and compliance data: government-issued identification documents, proof of address, occupation, source of funds, tax status, anti‑money‑laundering checks, and other data required for KYC/AML compliance.
  • Financial data: payment methods, bank account details, transaction history, and payout records.
  • Usage and technical data: IP address, device identifiers, browser type/version, language, pages visited, timestamps, referral sources, and interaction data.
  • Marketing and communications data: preferences for receiving marketing material and opt‑in/out status.
  • Self‑exclusion and responsible gambling data: records related to self‑exclusion requests and related safeguards.

How we use your information

We use personal data to operate and provide our services, verify age and eligibility, process bets and payments, prevent fraud and other unlawful activity, comply with legal and licensing obligations, improve and personalize our offering, and communicate with you about changes, services, and promotions in accordance with your preferences.

Legal bases for processing

  • Performance of a contract: necessary to provide products and services and to fulfill our contractual relationship.
  • Legal obligation: to comply with applicable laws, licensing conditions, and regulatory requirements.
  • Legitimate interests: to secure operations, prevent fraud, analyze usage, and tailor the user experience, balanced against privacy rights.
  • Consent: for processing related to direct marketing where required by law or regulation.

Retention of personal data

We retain personal data for as long as necessary to fulfil the purposes described in this Policy and to comply with legal, regulatory, and accounting requirements. Typical retention periods are:

  • Account and verification data: six years after account closure, unless a longer period is required by law.
  • Tax and accounting data: up to ten years in accordance with applicable regulations.
  • Usage, device, and log data: two years after collection, subject to longer retention where required for security or regulatory purposes.
  • Marketing data: retained for as long as you remain opted in or until you opt out; thereafter retained in accordance with our data retention policies.

Sharing of your information

We may disclose personal data to the following categories of recipients for the purposes described in this Policy:

  • Service providers and processors that support platform operation (payment processing, identity verification, IT services), under written contracts requiring appropriate safeguards.
  • Regulators and authorities as required by law or licensing conditions.
  • Fraud prevention, compliance, and due diligence partners to comply with KYC/AML obligations and responsible gambling measures.
  • Affiliates or in connection with corporate transactions (merger, acquisition, or sale of assets) where data may be transferred to the new owners under equivalent protections.
  • Anonymous or aggregated data for research, analytics, or market analysis.

Security of your information

We employ proportionate, industry‑standard security measures to protect personal data, including encryption in transit (TLS 1.2 or higher), encryption at rest where feasible, access controls based on need, monitoring, and incident response procedures. We require third‑party providers to uphold comparable security standards.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, analyze usage, and store user preferences. We distinguish between session cookies (deleted when you close your browser) and persistent cookies (which remain until expiration or deletion). You may manage cookie settings via your browser or our cookie notice; disabling cookies may affect functionality.

International transfers

Personal data may be transferred to affiliates, service providers, and other entities located outside your jurisdiction. All such transfers will be conducted with protections ensuring an equivalent level of data protection, including appropriate safeguards and legal mechanisms where required.

Your rights

You may exercise the following rights in relation to your personal data:

  • Right of access to your data and information about its processing.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure where there is no compelling reason to continue processing.
  • Right to restriction of processing under certain circumstances.
  • Right to data portability in a structured, commonly used format.
  • Right to object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent for processing based on consent.
  • Right to lodge a complaint with the applicable supervisory authority if privacy rights are infringed.

Marketing and communications

You may opt out of marketing communications at any time by using the unsubscribe options in messages or by updating your marketing preferences in your account. We will not use your data for third‑party marketing without your explicit consent.

Age verification and responsible gambling

Age verification and ongoing monitoring are performed to confirm eligibility and to enforce restrictions on underage gambling. We implement self‑exclusion and responsible gambling measures and provide information about available support resources. Records relating to self‑exclusion are retained for the duration of the restriction and as required to enforce it and support safety initiatives.

Changes to this policy

We may update this Privacy Policy from time to time. We will publish the revised version on our platform and indicate the date of the last revision. If changes require new consent, we will obtain it in accordance with applicable law.

Contact us

For questions about this Policy or to exercise your rights, contact our Support Team at [email protected].